IT Help Desk Ticket
Resource Center
Suite LRC-310
Hours
Help Desk
Monday-Thursday
8am to 10pm
Friday
8am to 4pm
Saturday
9am to 5 pm
Sunday
3pm to 11pm
Laptop Repair Depot
Mon - Fri
8am - 4pm
Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.
Voicemail Messages:
PLEASE include your 酴圖appState StudentID#
IT Help Desk Ticket
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How do I report phishing to Google?
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- On a computer, openGmail
- Open themessage
- Next to Reply, click the Downarrow
- Click Reportphishing
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At this time, ‘Report phishing’ is not an option in the Gmailapp.
How do I connect my game console to the 酴圖app State wireless network?
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To connect your XBox to the WSUplay wireless network, you must first with thenetwork.
Watch the following video to learnhow:
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To connect your PlayStation to the WSUplay wireless network, you must first with thenetwork.
Watch the following video to learnhow:
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To connect your Nintendo to the WSUplay wireless network, you must first with thenetwork.
Watch the following video to learnhow:
How do I connect my device to the 酴圖app State wireless network?
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Click the wireless icon on the bottom right of yourscreen
Select the 酴圖app State wirelessnetwork
For username use:username@worcester.edu
For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
When prompted to connect or terminate, clickConnect -
- Click the wireless icon at the top right of yourscreen
- Select the 酴圖app State wirelessnetwork
- For username use:username@worcester.edu
- For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
- Accept the certificate and type in your Macpassword
***Once connected, click wireless icon again, open network preferences, select advanced, find the 酴圖app State wireless network and drag it to the top of the preferred networks window, select OK, selectapply.***
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***If WSUguest is selected already with a checkmark, click the (i)icon***
- Select Forget ThisNetwork
- Select the 酴圖app State wirelessnetwork
- For username use:username@worcester.edu
- For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
- Click Join (if dismiss is displayed, click dismiss then click join again)Click Trust to accept the 酴圖appStatecertificate
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- Select the 酴圖app State wirelessnetwork
For identity use:username@worcester.edu
***Ignore anonymousidentity***
- For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
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How do I configure my 酴圖app State email on my mobile device?
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- Click Mail, Contacts,Calendars
- Click AddAccount
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- Type username@worcester.edu and 酴圖appStatepassword
- You will redirected to the 酴圖app State Gmail landingpage
- Type in your 酴圖appStateusername
- Type in your 酴圖appStatepassword
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- Click AddAccount
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- Type username@worcester.edu and 酴圖appStatepassword
- You will be redirected to the 酴圖app State Gmail landingpage
- Type in your 酴圖appStateusername
- Type in your 酴圖appStatepassword
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- Use imap.gmail.com for the incoming server port993
- Use smtp.gmail.com for the outgoing server port465
- Both use SSLencryption
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- Password: 酴圖appStatepassword
How can I set up wi-fi calling for areas of campus where cell signal is poor?
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- 唬梭勳釵域泭釦梗喧喧勳紳眶莽
- Click MoreSettings
- Click Wi-FiCalling
For a list of Wi-Fi-calling capable Android phones, please visit
Note: Not all phones support Wi-Fi calling. Only newer Android phones offer thisfeature.
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- Click Wi-FiCalling
For a list of Wi-Fi-calling capable Apple phones, please visit
Note: Not all phones support Wi-Fi calling. Only iPhone 6 and later phones offer thisfeature.
Related Links
Resource Center
Suite LRC-310
Hours
Help Desk
Monday-Thursday
8am to 10pm
Friday
8am to 4pm
Saturday
9am to 5 pm
Sunday
3pm to 11pm
Laptop Repair Depot
Mon - Fri
8am - 4pm
Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.
Voicemail Messages:
PLEASE include your 酴圖appState StudentID#