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  1. Home
  2. Information Technology
  3. IT Help Desk Ticket

IT Help Desk Ticket


IN THIS SECTION
  • Software Downloads & Hardware Offers
  • Technology Services
    • Faculty & Staff Services
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    • Samepage
    • Software & Hardware
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  • IT Help Desk Ticket
  • Laptop Repair Depot
  • Security Awareness
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk

Monday-Thursday
8am to 10pm

Friday
8am to 4pm

Saturday
9am to 5 pm

Sunday
3pm to 11pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your 酴圖appState StudentID#
508-929-8856

IT Help Desk Ticket

Use your 酴圖app State login credentials to create and monitor a ticket via our Help Desk or regain access to your account. For users that cannot log in to submit a ticket, please contact the IT Help Desk at 508-929-8856 or email the helpdesk at helpdesk@worcester.edu
Email IT

紮喝勳釵域泭釦棗梭喝喧勳棗紳莽

How do I report phishing to Google?

    1. On a computer, openGmail
    2. Open themessage
    3. Next to Reply, click the Downarrow
    4. Click Reportphishing
  • At this time, ‘Report phishing’ is not an option in the Gmailapp.

How do I connect my game console to the 酴圖app State wireless network?

  • To connect your XBox to the WSUplay wireless network, you must first with thenetwork.

    Watch the following video to learnhow:

  • To connect your PlayStation to the WSUplay wireless network, you must first with thenetwork.

    Watch the following video to learnhow:

  • To connect your Nintendo to the WSUplay wireless network, you must first with thenetwork.

    Watch the following video to learnhow:

How do I connect my device to the 酴圖app State wireless network?

  • Click the wireless icon on the bottom right of yourscreen
    Select the 酴圖app State wirelessnetwork
    For username use:username@worcester.edu
    For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
    When prompted to connect or terminate, clickConnect

    1. Click the wireless icon at the top right of yourscreen
    2. Select the 酴圖app State wirelessnetwork
    3. For username use:username@worcester.edu
    4. For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
    5. Accept the certificate and type in your Macpassword

    ***Once connected, click wireless icon again, open network preferences, select advanced, find the 酴圖app State wireless network and drag it to the top of the preferred networks window, select OK, selectapply.***

    1. 唬梭勳釵域泭釦梗喧喧勳紳眶莽
    2. 唬梭勳釵域泭兜勳-幛勳

    ***If WSUguest is selected already with a checkmark, click the (i)icon***

    1. Select Forget ThisNetwork
    2. Select the 酴圖app State wirelessnetwork
    3. For username use:username@worcester.edu
    4. For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
    5. Click Join (if dismiss is displayed, click dismiss then click join again)Click Trust to accept the 酴圖appStatecertificate
    1. 唬梭勳釵域泭釦梗喧喧勳紳眶莽
    2. 唬梭勳釵域泭兜勳-幛勳
    3. Select the 酴圖app State wirelessnetwork
      For identity use:username@worcester.edu

    ***Ignore anonymousidentity***

    1. For password use: your 酴圖app State password (Gmail and BlackBoardpassword)
    2. 唬梭勳釵域泭唬棗紳紳梗釵喧

How do I configure my 酴圖app State email on my mobile device?

    1. 唬梭勳釵域泭釦梗喧喧勳紳眶莽
    2. Click Mail, Contacts,Calendars
    3. Click AddAccount
    4. 唬梭勳釵域泭勞棗棗眶梭梗
    5. Type username@worcester.edu and 酴圖appStatepassword
    6. You will redirected to the 酴圖app State Gmail landingpage
    7. Type in your 酴圖appStateusername
    8. Type in your 酴圖appStatepassword
    1. 唬梭勳釵域泭釦梗喧喧勳紳眶莽
    2. 唬梭勳釵域泭插釵釵棗喝紳喧莽
    3. Click AddAccount
    4. 唬梭勳釵域泭勞棗棗眶梭梗
    5. Type username@worcester.edu and 酴圖appStatepassword
    6. You will be redirected to the 酴圖app State Gmail landingpage
    7. Type in your 酴圖appStateusername
    8. Type in your 酴圖appStatepassword
    1. Use imap.gmail.com for the incoming server port993
    2. Use smtp.gmail.com for the outgoing server port465
    3. Both use SSLencryption
    4. 梆餃梗紳喧勳喧聆/惚莽梗娶紳硃鳥梗:泭喝莽梗娶紳硃鳥梗高滄棗娶釵梗莽喧梗娶.梗餃喝
    5. Password: 酴圖appStatepassword

How can I set up wi-fi calling for areas of campus where cell signal is poor?

    1. 唬梭勳釵域泭釦梗喧喧勳紳眶莽
    2. Click MoreSettings
    3. Click Wi-FiCalling

    For a list of Wi-Fi-calling capable Android phones, please visit

    Note: Not all phones support Wi-Fi calling. Only newer Android phones offer thisfeature.

    1. 唬梭勳釵域泭釦梗喧喧勳紳眶莽
    2. 唬梭勳釵域泭捩堯棗紳梗
    3. Click Wi-FiCalling
      For a list of Wi-Fi-calling capable Apple phones, please visit

    Note: Not all phones support Wi-Fi calling. Only iPhone 6 and later phones offer thisfeature.

Related Links

Center for Teaching & Learning
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk

Monday-Thursday
8am to 10pm

Friday
8am to 4pm

Saturday
9am to 5 pm

Sunday
3pm to 11pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your 酴圖appState StudentID#
508-929-8856
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WSU Logo in white text against a transparent background
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